At Tiffany Luck, operated by Win Vision N.V. (the data controller), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your information throughout your time with us. By using our platform, you acknowledge the practices described here.

When You Register

When you create an account, we collect personal information such as your full name, date of birth, email address, username and chosen currency. We use this information to set up and administer your account, confirm that you meet our minimum age requirement, and communicate important account-related updates with you. This processing is necessary to perform the contract between us and to comply with our legal obligations. Your registration data is shared with identity verification services only where required to confirm eligibility.

When You Deposit and Withdraw

To process payments, we collect financial information including your chosen payment method details — whether that is a card, bank transfer, or a cryptocurrency wallet address. This data is necessary to complete transactions, detect fraud, and meet anti-money-laundering (AML) obligations. We share relevant transaction data with our payment providers, such as card processors and cryptocurrency networks, solely for the purpose of completing or investigating those transactions. We do not store full card details on our own systems.

When We Verify Your Identity

Regulatory and legal requirements oblige us to verify the identity and age of all players. During this process, we may ask you to submit copies of official documents such as a passport, driving licence or utility bill. We use this information to comply with AML regulations and to prevent fraud. Your documents are processed by trusted third-party verification services under strict confidentiality obligations. In certain circumstances, we may be required by law to disclose information to relevant authorities; we will only do so where legally compelled.

While You Play

During your active use of Tiffany Luck, we collect gameplay data including session history, game preferences, betting patterns and device information. We use this data to operate the platform, personalise your experience, detect unusual activity that may indicate fraud, and to support responsible gambling measures. If we identify patterns that suggest potential gambling-related harm, we may use this information to reach out to you or apply account safeguards. Aggregated, anonymised gameplay data may be shared with our software providers for technical and quality purposes.

When You Close Your Account

If you choose to close your account, we will cease active processing of your personal data for marketing and gameplay purposes. However, we are required by law to retain certain records — including identity documents, transaction histories and correspondence — for defined periods in order to satisfy our legal, regulatory and financial obligations. After those obligations are fulfilled, your data will be securely deleted or anonymised.

Your Rights and Cookies

You have the right to access the personal data we hold about you, to correct inaccurate information, and to request deletion of your data where no legal retention duty applies. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us through the support channels available on the platform.

We use cookies and similar technologies on our website to keep you logged in, remember your preferences, and analyse how our platform is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

We may update this Privacy Policy from time to time. Where changes are material, we will notify you via email or a notice on the platform. Continued use of Tiffany Luck following such notification constitutes your acceptance of the revised policy.